Palm Springs Property ManagementPalm Springs Area Homes | Condos | Income PropertyExpert Property Management - Palm Springs Area |
Benefits for you:
The Greatest Visibility
When people are looking to vacation in Palm Springs, our popular website VacationPalmSprings.com pops up first for nearly any combination of relevant words or phrases people type in on search engines like Google, Bing or Yahoo. And this great visibility for properties in our program has a direct correlation to the amount of rental income you’ll generate. Try it yourself. We think you’ll be impressed with what you see.
Marketing Muscle
We take our marketing very seriously and have fun with it, too. Our team understands that your success and our continued good reputation depend upon it. So we are relentless marketers. Every day marketing gets highest priority and tremendous attention. Our marketing for your home includes extensive Internet advertising, search engine placement, print publications, direct mail, event sponsorships, and high visibility displays at visitor centers.
Extensive Guest Network
We pay attention to and stay in constant contact with our network of more than 23,000 people who return & rent homes and condos from us each year, and they thank us by returning again and again.
Quality Care for Your Home
Caring for your home is as important to us as it is to you. Our team of property managers is dedicated to looking after your home’s well being. You can reach someone from our team by phone – every day of the week, year ‘round - from 9am to 9pm.
Attentive Service
Our service to you includes an understanding that everyone likes responsive communication - guests and homeowners alike. That’s why our offices are open every day of the year, including holidays and Sundays so that renters and homeowner clients can count on reliable and responsive service from both our communications team and property managers.
For more than ten years, Vacation Palm Springs homeowner clients have reaped rewards of great rental results and superior service.
If you value results too, please join us today and start reaping great results for your property.
Meet the Vacation Palm Springs Property Management, Reservations, Sales & Marketing Management Team: From left, front, seated, Rob Kincaid, Rick Hutcheson. Second row from left: Sergio Najera, Travis Siegel, Davis Meyer, Kelly Long, Christina Robinson, Pam Dixon, Katherine (Kat) Kim, Portia Richmond. Back row from left: Justin Blansett, Tim Householder, Nate Heape, Chris Salayko, Eric Norton, Rick Heiden, Britt Cheek, Scott Bolles, Tim Sarlund, Jonathan Sherry, Cesar Zavala. Not pictured: Alex Montoya. (Photo date: Nov 15, 2011)
Tech Advantage for You
Each of our property managers is equipped with a customized iPad and "App" for real-time communication and attention to detail in caring for your property and creating satisfied guests who return to rent your property again and again.
People + Technology: Our Team Makes the Difference.
With a sharp professional focus, customized technology and knowledge, our team delivers top results with our proven framework for success.
We understand that marketing and managing exceptional homes and condos requires a delicate balance that includes specialized technology, well-trained and committed people plus keen attention to detail.
And we we balance our results-oriented focus in marketing, guest services, property care and homeowner relations for best-of-class results for you.
The 23,000 guests in our extensive and growing rental network notice and appreciate the results and come back year after year to rent luxury homes from us.
What People Are Saying About Us
"I’ve rented from Vacation Palm Springs six times and they are a ‘dream’ to work with; their people made all the difference."
"The property managers were super. Fabulous service. This is why I love Vacation Palm Springs. They are very responsive to issues."
"The staff of Vacation Palm Springs was superb, and I would have no hesitation in recommending their services."
The name Vacation Palm Springs is of strategic valuein generating excellent results for your property.
Sure, our company’s leaders could have named the company after themselves when they founded the company 10 years ago. After all, they were successful Fortune 500 marketing and business development executives with accomplished careers prior to launching what is now the leading property management firm in the greater Palm Springs area.
Rick Hutcheson, Rob Kincaid - Principles
Value and Visibility for You
Yet the name they selected was carefully chosen to create value and visibility by tapping the tremendous awareness of the Palm Springs “brand name” that extends far beyond the city itself. Marketing strength was the criteria for name selection. And we think that means a lot, and says a lot about how our company thinks and how the company functions.
Bigger is Better. More Guests. More Rentals for You.
Today, the Vacation Palm Springs name and family of websites attracts the biggest and boldest presence for properties for rent in the greater Palm Springs area, reaching hundreds of thousands of visitors each year, from California and Canada, Europe and Asia, and across the globe and from every corner of the USA. The company provides lodging through its rental network to more than 15,000 guests each year. We have literally thousands of happy guests who rent from us year after year and an exclusive targeted database of more than 25,000 people who are ready, willing and able to rent your property.
Our Name - A Key Benefit for You
The Vacation Palm Springs Team
Our company’s founders, Rick Hutcheson and Rob Kincaid, invite you to see the visibility of Vacation Palm Springs for yourself. Go to Google or Yahoo or Bing, for example, and type in a few words of your choice associated with vacations in Palm Springs or Palm Springs vacation home rentals. There you’ll see the powerful presence and visibility of the Vacation Palm Springs name - a clear benefit for you.
We think you’ll be delighted when you join our successful vacation home rental network.
Known. Trusted. Proven Results.
We’re trusted partners for your property - producing top rental income results and high quality property care. That’s our promise to you. And we deliver. Year after year.
With a sharp professional focus, specialized knowledge and our proven framework for success, we deliver top results year after year.
We understand that managing exceptional homes and condos requires a delicate balance that includes specialized knowledge, experience and attention to detail – in marketing, guest and tenant services, property care and homeowner relations. And we keep our results-oriented focus on these key areas.
Our professional team of dedicated property managers and customer care professionals are committed to creating a productive partnership with each homeowner and every renting guest. We’re dedicated to serving renters and homeowner clients 7 days a week and open 365 days a year.
Each of our property managers is equipped with an iPad and customized apps specifically created for our company that provide real time updates and communication. The results: we better serve our homeowner clients and guests in an efficient manner - keeping track and caring for each property.
"Connecting our in-field team and office with iPads and moving all of our info and reporting systems online has really improved our communications, efficiency, speed of response and ability to keep homeowner clients and guests better informed," said Rick Hutcheson, President/COO of Vacation Palm Springs.
The Best Marketing:
Top web search results and numerous visible and easy to use websites - updated daily - are key components of our unbeatable marketing. And much more: we engage in direct mail, targeted email, print ads, visitor center displays and participate in key tourism events to showcase your property and our services.
Market Insight:
Knowing when, what, where and how much are key skills we apply to successfully marketing your property. “They really understand the market and know how to bring in the customers,” says a property-owner and 7 year homeowner client.
Fast, Focused, Friendly Service:
Fast, Focused, Friendly Service: Our property managers, concierge team and reservationists are skilled, friendly, accessible and dedicated to helping you – and guests - 365 days a year.
Smart Pricing:
Strategic pricing is a key component we bring to marketing your rental property. Detailed knowledge of seasonal variances, market conditions, special events plus timing of supply and demand allows us to maximize your rental income.
Prompt Payment & Accounting:
Punctual monthly payment along with a detailed statement is sent to you by the 15th of each month for prior month’s rental income. Itemized statements and 1099 forms are provided on a timely basis.
Cleaning & Laundry:
Cleaning & Laundry: For vacation homes, our experienced housekeeping team cleans your home or condo, including laundry of towels and linens - at no charge to you – after guests depart.
City Tax & Ordinances:
We inform you about and comply with key City ordinances, rental licenses, and noise ordinances plus new and evolving city codes. Also, we collect the required guest lodging tax and pay it for you monthly as required by city ordinance.
Service - Before, During, After:
We handle the special requests, demanding details, questions, concierge services and critical customer care issues – before, during and after each rental, plus collecting funds & processing payments.
Maintenance Services:
Maintenance Services: Our reliable vendor partners and maintenance team are great resources for homeowner client members, guest renters and tenants - available to assist with reported repair items small and large 7 days a week.
Pre-Arrival Care - Quality Checks:
Pre-Arrival Care – Quality Checks: Our team visits your property before and after guests occupy the home to prepare the home and ensure the home is safe and secure – and inspect condition upon departure. We also confirm systems are on-off - such as heaters, AC, pool-spa heaters and other items.
Pay for Performance:
Pay for Performance: We’re paid when we rent your property, as a percent of rental income, so we’re highly motivated to rent your home with great frequency.
“We were 100% satisfied with Vacation Palm Springs.
We made a great income from the rentals and relied on VPS 100%.
When we first thought about renting our home - a $2 million estate in Old Las Palmas with fine art and furnishings - we were very apprehensive. From the get go, VPS made sure our home was rented to discerning people who took care of it. Was there damage and wear and tear? Yes, but very minor and VPS usually discovered it and deducted it from the deposit. We recently sold the house, but ‘would we use their services again?’ An unabashed “Yes!”
“Vacation Palm Springs is the most effective rental company in the Desert.
They have unprecedented online visibility and get great results. When I “Google” anything remotely related to Palm Springs area homes, rentals or vacation, their website VacationPalmSprings.com always pops up at the top.”
“We wanted to say how very pleased we are with Vacation Palm Springs. Not only are we happy about the number of rentals you've booked, but also - and particularly - with the great attitude and the quality of service from everyone in the company. You guys are outstanding and we'd be happy to offer this reference to anyone if it is useful. We used to be with the other big vacation rental company and you guys are far and away better at what you do. Thank you so much.”
"When we listed our multi-million dollar luxury home as a vacation rental, our objective was to generate as much rental revenue as possible. We're delighted that we selected Vacation Palm Springs as they have delivered outstanding financial results, booking more than $50,000 in rental revenue for our home within our first 30 days of joining their program!
Vacation Palm Springs knows the Greater Palm Springs Area, and understands how to attract to the vacation rental customer successfully. Their advice on pricing, seasonal timing and what to expect has been spot on. When maintenance repairs have been needed at the home, the VPS staff has worked creatively to find solutions and to keep guests happy.
Unlike other vacation rental firms, Vacation Palm Springs is well staffed with multiple reservation staff members, property managers, accounting staff, and marketing staff. This results in a turn key solution to drive revenue and minimize any hands-on required by the owner. I am very pleased that we selected Vacation Palm Springs to represent us, and highly recommend their services to property owners looking to maximize rental revenue."
“I’ve had my rental homes listed with Vacation Palm Springs for nearly 10 years. Their professionalism, attentiveness and customer service are unmatched. They have a friendly team always on hand to answer questions and to ensure my needs and the renters’ needs are always met. Plus, it’s important to me to be a part of a company with a terrific reputation that understands the importance of getting a great return on your dollar.”
“I’ve just listed my property with your agency and within 24 hours, you already have a tenant, renting my home for 10 days! What a great way to start out our relationship!”
“The Vacation Palm Springs website is the most visited vacation rental site for homes in the Palm Springs area and I wouldn’t even consider listing with another company. My houses rent consistently and I’ve been very pleased with the amount of rental income generated. As a result of their on-line presence, I know that my homes are getting a maximum exposure.”
“In researching our options for purchasing and managing a rental property, we found that Vacation Palm Springs offered the most comprehensive program, the best marketing and was the obvious choice. We have been very happy with their team efforts and instant results! Just a day after our home was listed, we got bookings!
We feel we are in good hands, that the home will be looked after and that the needs of our guests will be addressed if anything should arise. Top notch professional company - we'd be confident recommending them to anyone!"
“We are thrilled with our rental income.”
"I began using the services of Vacation Palm Springs in 2002, and am extremely happy with their services... I highly recommend them. They understand very well how to market their services and bring in the customers and they've done much better at keeping my house booked than my previous agency."
What homes and condos make the best rentals?
Well located homes and condos with private heated pools and spas and 2-3 or more bedrooms are prime vacation home rentals. Homes with 4 or more bedrooms can allow for even greater appeal and can produce higher yielding rentals. Upscale luxury homes and estates generate the greatest income, particularly luxury homes that feature expansive grounds, big pools, lush landscaping, luxurious amenities and suite-style bedrooms. More bedrooms and bathrooms are always a plus.
One of the key advantages of joining us is the strong year-round demand we have for rentals from our 12,000 returning guests who rent homes from us during every month of the year.
How much rental income might I expect?
Vacation Palm Springs is the market leader in generating exceptional rental income for homeowner clients. Income potential can vary considerably by house or condo, the number of days the home is available for rentals, its location, style, size, availability on key holidays and special events, amenities.
As with any investment, it’s not possible to predict or guarantee future performance, but many of the 3 bedroom homes and condos in our program have consistently generated in the range of $25,000 to $35,000 or more in annual gross rental income. Other larger and luxury homes, 4 bedrooms or more, have consistently exceeded $60,000 or more a year. Larger luxury estates with a large number of bedrooms and bathrooms in prime locations have produced significantly greater incomes – as much as $70,000 to $100,000 annually and more. Past performance does not guarantee future results, but what else can you go by?
How am I paid?
Prompt payment is a key distinction that Vacation Palm Springs provides – an important consideration in listing your home for rent. Before the 15th of each month, homeowner clients are emailed a detailed accounting statement showing the prior month’s rental activity. A check for payment is sent to you separately. Your statement also includes a list of future reservations booked for your property. Vacation Palm Springs pays homeowner clients within the first 15 days of each month; other companies delay disbursement of funds to homeowners for as long as 45-90 days. Included with your monthly statement is a homeowner “tip- sheet” with timely tips and ideas for maximizing rental results.
What are your fees?
Our service and outstanding rental income results have earned us an excellent reputation among our clients. Our professional services fee is straightforward and streamlined: homeowners profit from 75% of rental income and Vacation Palm Springs retains a 25% professional fee. Homeowners pay an annual marketing fee only after we begin generating rental income for you. (There are no up-front or advance fees for you to join our program.) The convenience of responsive coordination for maintenance services - for example, meeting a service vendor or delivery for your home - are offered at a low $45 per hour fee for maintenance or repair coordinating assistance.
Who handles cleaning?
Our team coordinates all aspects of cleaning, linen and towel service after the departure of each paying guest at no charge to the homeowner. Upon owner request, Vacation Palm Springs also can provide cleaning services following your personal use of your home at a discounted rate based on the size of your property.
What should I watch for in fees?
Be sure to read the fine print. Other rental companies sometimes quote a lower percentage management fee as a “teaser rate,” but will charge you as homeowner many add-on hidden fees. These additional costs such as "reservation fees, booking fees, home inspection fees, internet fees" can add up significantly. As an example of a hidden fee that other companies may charge you as homeowner client: a per booking or reservation fees, pre-arrival visit fees, plus an additional 2-3% credit card percentage fee charged to you each time a guest pays to rent your home using their credit card. Our company does not charge you hidden or credit card fees, per transaction fees or reservation fees or check fees to homeowner clients – and we generate outstanding financial results for our valued clients.
What about the potential for damage caused by guests?
We require a $750 security deposit, and/or an accidental damage waiver fee, paid in full in advance of rental. A majority of guests are considerate and careful, but there are rare exceptions where damaged and missing items are charged to the guest security deposit. However, ordinary wear and tear is a reality when your home becomes an income-producing vacation rental and is not covered by guest security deposits. Our team inspects your home before guests arrive and after the guests depart to check for damages. If a guest is negligent and causes damages, they are charged for these items and our team coordinates the repairs or replacement items.
What might I expect for wear and tear?
Wear and tear are both a reality and a risk associated with residential property rentals and is the responsibility of the homeowner. Vacation rentals are in many ways similar to hotel lodging, so wear and tear and routine maintenance is a reality and downside of the good fortune of generating income – and a cost of doing business – when renting a home or condo.
What about furnishings for the home?
Your vacation home should be furnished to reflect a balance of comfort and style. Having televisions and DVDs in all bedrooms and living rooms is important as well as reading lights in each bedroom and living area. In addition to appealing design and style, vacationing guests are looking for a place with furnishings to allow for comfort, conversation, dining and relaxation both inside the home and poolside. Wireless Internet is a must. A local land line phone service is required for use in event of emergencies. We supply a comprehensive checklist of required furnishings and supplies.
How should the kitchen be equipped?
It's very important that kitchens must be extremely well-equipped with complete table service for at least 2 more than the home sleeps, as well as serving pieces, blender, toaster, coffee maker, cookware, mixing bowls and utensils. Most renters make use of kitchens to prepare family meals, meals for holidays and other celebrations. A well-supplied and well-stocked kitchen is essential and a key expectation of renters and guests.
What about guest safety?
Guest safety is an important owner responsibility and consideration. Each vacation home should be examined carefully by the owner to ensure the home is safe for guests and free of safety hazards – including but not limited to trip hazards, safe electrical wiring, and sturdy furnishings. For each rental, we require the responsible party who is renting the home sign a waiver of liability, included in their short term lease, for guest and invitees including use of pools and spas.
What kind of insurance do I need?
We require each homeowner have a landlord and liability policy that includes liability coverage as well as your insurance vendor naming Vacation Palm Springs Real Estate Inc as “additional insured” on your homeowner policy. We are happy to provide suggestions on insurance companies that can accommodate you with a suitable landlord policy and “additional insured."
Should I accept pets?
It’s your choice. Accepting dogs can increase your home’s marketability. About one half of the homes in our rental program welcome pets. You decide whether your home will accept pets.
Who handles maintenance?
Homeowners are responsible for paying utilities, pool service, gardening service as well as maintenance and upkeep. Our company checks the home before guests arrive, after the guests depart and again after it has been cleaned cleaning inspect for quality. We also regularly assist and notify owners of items needing maintenance as well as offering assistance in coordinating the necessary repairs. You benefit from our network of trusted local vendors and repair specialists, and are able to resolve such issues expeditiously because of our solid and long-standing relationships with local service providers and on-staff team members. If a guest experiences a malfunction while a guest is occupying your home, our team coordinates the service response and notifies the owner of the resolution in order to preserve your rental income and satisfy the guest. If a repair item is significant, our company will first consult with you as homeowner before authorizing the repair expenditure. When Vacation Palm Springs coordinates maintenance and repair items for the convenience of homeowners, a low $45/hr service fee applies.
Where is Your Office?
Our office is located at 1276 North Palm Canyon Drive in Palm Springs, open 7 days a week, 365 days a year. We are available by phone, by fax, and by email. We promptly and courteously answer all customer requests. In addition to office hours, our property management team is available from 9 am to 9 pm weekday and 9 am to 11 pm on weekends.
“We really enjoyed working with the VPS team. They were quick to respond to our questions and we will look forward to working with them in the future.
We were 100% satisfied with Vacation Palm Springs.
We made a great income from the rentals and relied on VPS 100%.
When we first thought about renting our home - a $2 million estate in Old Las Palmas with fine art and furnishings - we were very apprehensive. From the get go, VPS made sure our home was rented to discerning people who took care of it. Was there damage and wear and tear? Yes, but very minor and VPS usually discovered it and deducted it from the deposit. We recently sold the house, but ‘would we use their services again?’ An unabashed “Yes!”